Customer Care e Marketing
ZIP e SOD aiutano a gestire la relazione dopo e attorno alla vendita, con informazioni piu ordinate e responsabilita piu chiare.
ZIP
ZIP captures incoming requests, signals and contacts while making the service funnel visible.
Tracking of requests and service signals.
Historical view of customer interactions.
Stronger control over response times.
Support for both customer care and sales.
SOD
SOD helps distribute promotional material and creates visibility over support costs, usage and effectiveness.
Management of promotional materials.
Visibility over sales support expenses.
Data base for marketing evaluation.
Better coordination with the sales network.
Chiusura
La forza di Landscape sta nel modo in cui le app si parlano e restituiscono un flusso leggibile alla direzione e ai reparti.